Recruitment information for the Post Office counters in Scotmid
We have a number of Post Offices located within our food stores
throughout Scotland.
As well as providing the traditional services expected of a Post
Office we also offer a range of additional services including
travel & home insurance, telephone and broadband services and
mobile phone top ups.
Our Post Offices provide an essential service to the communities
in which we are based.
Roles
Counter Assistants are the first point of contact in a Scotmid Post Office. They must have excellent customer service and interpersonal skills as well as good numerical and organisational skills. Experience in IT systems is important as is the ability to advise customers on the best product or service for them, as well as actively selling additional products which customers may be interested in. Confidentiality is very important in this post.
In addition to undertaking counter tasks, staff in this role assume responsibility for the Post Office in the absence of the Post Office Manager. Deputy Clerks in Charge will support the overall operational management of the Post Office by ensuring that policies and procedures are followed at all times in order to protect profits, people & stock. They will provide a fast, effective and friendly customer service and maintain excellent standards within the branch.
Post Office Managers are responsible for the overall running and profitability of their Post Office. They must ensure compliance to Society and Post Office rules and procedures whilst ensuring that customers receive a high level of service from the Office’s staff.